Terms for Olyven
websites and services.

1. Agreement to these Terms

These Terms of Use form a binding agreement between Olyven LLC and the individual or organization accessing the services. By visiting the website, creating an account, accepting an order, connecting a third-party account, or using an Olyven service, you agree to these Terms and the Privacy Policy. If you use the services for an organization, you represent that you have authority to bind that organization.

A written order, subscription agreement, data-processing agreement, product-specific term, or enterprise agreement may supplement these Terms. If a signed agreement conflicts with these Terms, the signed agreement controls for the subject it addresses.

2. Eligibility and organizational authority

You must be legally able to enter into a contract and at least 18 years old, or the age of legal majority in your jurisdiction, to create a business account. You may not use the services if prohibited by applicable law, sanctions, export controls, or a third-party platform whose account you seek to connect.

You are responsible for ensuring that every person you invite to a workspace has appropriate authority and that roles and permissions accurately reflect each person's responsibilities.

3. The services

Olyven provides technology, research, strategy, governance, content, automation, analytics, and related services. Olyven Social may help customers configure brand information, develop editorial strategies, prepare content, generate creative assets, obtain approvals, publish to connected channels, manage supported campaigns, synchronize authorized leads, notify users, and review performance.

Features, access levels, limits, supported platforms, and availability may depend on the selected plan, geographic location, customer configuration, third-party approval, and the continued availability of external APIs. Olyven may change or discontinue features, but will use commercially reasonable efforts to communicate material changes affecting paid services.

4. Accounts and security

You must provide accurate, current information and protect account credentials, authentication devices, recovery methods, and access tokens. You are responsible for activity performed through your account or workspace, except to the extent caused by Olyven's breach of these Terms or applicable law.

Notify Olyven promptly if you suspect unauthorized access, credential compromise, impersonation, or misuse. Olyven may require identity, authority, organization, or account verification before enabling sensitive features or responding to account requests.

5. Connected platforms and third-party accounts

A connected platform is a third-party service, such as LinkedIn, Facebook, Instagram, or X, that you authorize Olyven to access. You may connect only accounts, Pages, organizations, advertising accounts, or other assets that you own or are authorized to administer.

Your use of a connected platform remains governed by that platform's terms, policies, permissions, and developer requirements. You must comply with all applicable platform rules, including LinkedIn API and Marketing API terms, Meta Platform Terms and Developer Policies, and the X Developer Agreement, Developer Policy, Display Requirements, and Automation Rules.

Olyven does not control a platform's approval process, API availability, account restrictions, content moderation, advertising review, rate limits, pricing, feature changes, or enforcement decisions. Olyven is not responsible for a platform's suspension, rejection, delay, outage, or change, but may assist with technical diagnosis where reasonably possible.

6. Authorization to act on your behalf

When you connect an account and initiate or approve an action, you authorize Olyven to perform that action on your behalf through the relevant platform. Depending on the feature, this may include publishing or deleting content, retrieving permitted analytics, managing supported campaign settings, synchronizing leads, or receiving platform events.

You acknowledge and agree that:

• you remain responsible for the substance, accuracy, legality, targeting, timing, and consequences of authorized actions;
• you will review content, budgets, audiences, schedules, forms, and material settings before approval;
• Olyven may rely on approvals given by users who hold sufficient workspace permissions;
• authentication alone does not authorize undisclosed actions, and Olyven will request the permissions and approvals required for the selected feature; and
• you may disconnect a platform or revoke authorization, although revocation may prevent related features from operating.

7. Customer content and permissions

As between you and Olyven, you retain ownership of content, trademarks, logos, data, and other materials you provide, subject to third-party rights and applicable law. You grant Olyven a non-exclusive, worldwide, limited license to host, copy, process, modify, transmit, display, and distribute those materials only as reasonably necessary to provide, secure, support, and improve the contracted services.

You represent that you possess all rights, licenses, notices, and consents required for the materials and instructions you provide. You may not upload or direct Olyven to use content that infringes intellectual property, privacy, publicity, confidentiality, contractual, or other rights.

8. Artificial-intelligence features

Some features use artificial intelligence to generate or recommend text, images, classifications, plans, analyses, or other output. AI output may be incomplete, inaccurate, similar to material generated for others, or unsuitable for a particular legal, professional, regulatory, cultural, or business context.

You must review AI output before relying on, publishing, or distributing it. You remain responsible for final content and decisions. Olyven does not provide legal, medical, financial, employment, or other regulated professional advice through AI-generated output.

Olyven does not use information obtained from LinkedIn, Meta, or X APIs to train general-purpose, foundation, or frontier models. Platform data is processed only as allowed by the relevant platform and for the user-authorized product feature.

9. Advertising, leads, and customer communications

If you use campaign, lead-sync, reporting, notification, or customer-response features, you are responsible for complying with advertising, privacy, consumer-protection, telemarketing, anti-spam, professional-conduct, and industry-specific laws. You must honor the consent and expectations established by each lead form and must not use a lead for unrelated or undisclosed purposes.

Lead information obtained through LinkedIn is used only on behalf of the authorized customer and may not be pooled across unrelated accounts, sold, brokered, or combined with unrelated data to enrich profiles. Data from connected platforms may not be used for housing, employment, licensure, credit, insurance, background checks, surveillance, or discriminatory eligibility decisions unless the platform expressly permits the use and Olyven has separately approved it in writing. Olyven Social does not currently approve those uses.

Notifications to your internal users do not authorize unsolicited outreach to a lead. You are responsible for deciding whether, when, and how to contact a person and for maintaining any required opt-out mechanism.

10. Acceptable use

You may not use the services to:

• violate law, court order, regulation, sanctions, or another person's rights;
• access, scrape, collect, export, enrich, combine, sell, or redistribute platform data except as expressly authorized;
• send spam, mass unsolicited messages, deceptive communications, or prohibited automated replies;
• impersonate a person or organization or misrepresent authority to manage an account or asset;
• create fake or headless accounts, evade platform limits, manipulate engagement, or coordinate inauthentic activity;
• publish unlawful, fraudulent, defamatory, discriminatory, infringing, malicious, or materially deceptive content;
• conduct surveillance or profile individuals using sensitive personal information;
• train a foundation or frontier model using X Content or other platform data where prohibited;
• introduce malware, probe vulnerabilities without authorization, disrupt service integrity, or bypass security controls;
• share credentials, API keys, or access tokens with unauthorized persons; or
• use the services in a way that exposes Olyven, a platform, a customer, or another user to unreasonable legal, security, or reputational risk.

11. Privacy and data processing

Olyven's processing of personal information is described in the Privacy Policy. Where Olyven processes personal information on behalf of a business customer, additional data-processing terms may apply. Customers are responsible for providing required notices and establishing a lawful basis for personal information they instruct Olyven to process.

12. Subscriptions, fees, and taxes

Paid services are subject to the prices, limits, billing cycle, and payment terms shown at purchase or in an applicable order. Unless otherwise stated, subscriptions renew automatically for successive billing periods until canceled. You authorize the selected payment provider to charge applicable fees and taxes.

Fees are non-refundable except where required by law or expressly provided in an order or refund policy. Olyven may suspend paid features for overdue amounts after reasonable notice. Third-party advertising spend, platform fees, messaging charges, or other pass-through costs are separate unless an order expressly states otherwise.

13. Olyven intellectual property

Olyven and its licensors retain all rights in the services, software, interfaces, documentation, workflows, models, designs, trademarks, and technology, excluding customer content. Subject to these Terms and payment of applicable fees, Olyven grants you a limited, non-exclusive, non-transferable, revocable right to use the services for your internal business purposes during the subscription term.

You may not copy, resell, sublicense, reverse engineer, circumvent, or create a competing derivative service from Olyven technology except to the limited extent that applicable law does not permit that restriction.

14. Feedback

If you provide suggestions or feedback, you grant Olyven a perpetual, worldwide, royalty-free right to use it without restriction or obligation, provided Olyven does not identify you publicly without permission.

15. Suspension and termination

You may stop using the services and may cancel according to the applicable plan or order. Olyven may suspend or terminate access when reasonably necessary to address nonpayment, security risk, unlawful activity, material breach, platform direction, misuse, or harm to Olyven, a platform, a customer, or another person.

Upon termination, your right to use the services ends. Olyven will delete or return customer data according to the applicable agreement, Privacy Policy, legal obligations, and platform-specific requirements. Connected tokens and platform data are subject to the deletion procedures at olyven.co/data-deletion. Sections intended by their nature to survive termination will survive, including ownership, payment obligations, disclaimers, limitations, indemnity, and dispute provisions.

16. Disclaimers

To the maximum extent permitted by law, the services are provided “as is” and “as available.” Olyven disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

Olyven does not warrant uninterrupted or error-free operation, approval by any platform, publication or campaign outcomes, lead quality, audience reach, conversion, revenue, regulatory compliance of customer content, or that AI output will be accurate or unique. Nothing in these Terms excludes a warranty that cannot legally be excluded.

17. Limitation of liability

To the maximum extent permitted by law, Olyven will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunity, data, or anticipated savings, even if advised of the possibility.

To the maximum extent permitted by law, Olyven's aggregate liability arising from or relating to the services will not exceed the amount paid by the customer to Olyven for the affected service during the 12 months before the event giving rise to the claim. If no amount was paid, the aggregate limit is $100. These limits do not apply where liability cannot be limited by law or to Olyven's fraud, willful misconduct, or gross negligence to the extent such exclusion is prohibited.

18. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Olyven and its officers, employees, contractors, and affiliates from third-party claims, losses, liabilities, and reasonable costs arising from your customer content, your violation of law or platform rules, your misuse of the services, or your infringement of another person's rights. Olyven will provide reasonable notice and cooperation, and you may not settle a claim in a way that admits fault or imposes obligations on Olyven without written consent.

19. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Except where applicable law requires otherwise or a signed agreement provides another process, disputes will be brought exclusively in the state or federal courts located in Sacramento County, California, and each party consents to their jurisdiction and venue.

20. General provisions

Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. You may not assign these Terms without Olyven's written consent, but Olyven may assign them in connection with a merger, reorganization, financing, or sale of all or substantially all relevant assets. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent needed and the remaining provisions will continue in effect.

21. Changes to these Terms

Olyven may update these Terms to reflect changes in law, products, security, or platform requirements. The updated Terms will be posted at this address with a revised effective date. Material changes may be announced through the service or by email. Continued use after the effective date constitutes acceptance where permitted by law.